Santa Fe did a great job up front convincing me that they were very responsible and diligent. I was concerned about the size of the shipment, and was reassured over and over that the crew were experts at this, and would be able to correctly estimate the size. Well, the crew happily informed me that the shipment would all fit within the quoted amount - and they even agreed to include (still within my space quotation!) a couple of items I had held back and was planning to just leave behind. I was thrilled, and we packed our suitcases and moved ourselves from Hungary to the U.S. As you might guess from my rating, it didn't work like that. I got an email some time later stating that the goods were actually half again as much as the quoted amount, and that the price was nearly double! (And, of course, due immediately, or my goods would not be shipped from their current holding warehouse). I paid it - what choice did I have? After a much longer than anticipated wait, my good finally arrive
d - including fascinating finds like a computer monitor simply shoved into an unopened cardboard box, a duffel bag sitting along taking up half the room in a large clothing box (in two instances!), and a total space occupied in my living room that was still within the originally quoted amount!! In answer to my complaint, I got back completely nonsense answers about how 'the shipping container also takes up volume', and 'shipping rates changed since the time of the quote' (which (a) was just weeks before, and (b) defeats the whole purpose of a quote). I have no recourse, from overseas, so I am just out the thousands of dollars... I hope I can spare someone else the same fate.Read more